Privacy Policy

Last updated: 30 September 2026

Panchmahabhuta Nature Cure ("we", "us", "our"), Shop No. C-17, Ground Floor, Shukan Silver Residency, Nr. Sardar Chowk, Kudasan, Gandhinagar – 382421, Gujarat, respects your privacy. This policy explains what information we collect through this website and during consultations, why we collect it, and how we keep it safe. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Information we collect

• Details you give us: your name, mobile number, location, preferred type of visit, and any message you send through the appointment form, by phone, on WhatsApp or by email.
• Health information: your symptoms, medical history, reports and current medicines, which you share with the doctor during a consultation so that treatment can be planned safely.
• Delivery details: your postal address, if we courier medicines to you.
• Website usage: basic technical data such as browser type, device and pages visited, collected automatically by our hosting and by third-party services embedded on the site.

How we use your information

• To respond to your enquiry and book, confirm or reschedule appointments, home visits and video consultations.
• To assess your condition, plan your treatment and provide follow-up care.
• To pack and courier your personalised medicines.
• To send appointment reminders and important updates about your treatment.
• To keep medical records as required by law and good clinical practice.
• To improve our website and services.

We do not sell, rent or trade your personal information, and we do not use your health information for advertising.

Sharing your information

We share your information only when it is needed to care for you or when the law requires it:

• Courier partners receive your name, phone number and address to deliver medicines.
• Service providers such as website hosting, WhatsApp and video-call platforms process data on our behalf.
• Authorities, if we are legally required to disclose information.

Third-party services on this website

This website uses Google Maps to show our location, Google reviews, YouTube for video testimonials, WhatsApp for chat and Google Fonts. These services may collect data under their own privacy policies when you use them.

Keeping your information safe

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Health records are accessible only to the doctor and authorised clinic staff. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up. Medical records are kept for the period required by applicable medical and legal guidelines, after which they are securely deleted.

Your rights

You can ask us to show you the personal information we hold about you, correct it, or delete it where the law allows. You can also withdraw your consent to receive reminders or updates at any time. To make a request, contact us using the details below.

Children

Information about patients under 18 should be shared by a parent or guardian, who gives consent on the child's behalf.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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